Click on the question that interests you.
If you do not find an answer to your question, you can contact us directly via this form : contact.
PATYKA is one of the first organic ECOCERT-certified brands. ECOCERT is an independent certification and control body, approved by the Ministry of Industry and recognized throughout the world. All the brand's products are certified organic.
All PATYKA products are cruelty free. None of them, or any of their ingredients, have been tested on animals.
All our products are 100% vegan with the exception of the Hydra-Soothing Milky Cream, the Hydra-Soothing Rich Cream and the Universal Texture Smoothing Antioxidant Cream, which contain beeswax harvested without cruelty.
All Patyka products are made in France.
All Patyka products are recyclable:
- For cardboard packaging: you can sort them with cardboard and plastic. The packaging comes from eco-managed forests and the inks are vegetable.
- For glass bottles: you can unscrew the product pump and recycle the glass.
- For plastic packaging: we favor recyclable PET plastic, authorized by the Ecocert organic label, which you can recycle with cardboard and plastic.
All PATYKA products can be found on this website, as well as in many physical stores. Find the closest store on the page "Find us": https://eu.patyka.com/apps/store-locator.
Pregnant and breastfeeding women can use all our products, except for Huile Absolue, Repair Night Serum and Anti-Blemish Toner, which contain several essential oils and salicylic acid, to be avoided during pregnancy and breastfeeding. We also have developed Anti-Stretch Mark Body Oil, compatible with both pregnancy, from the first month, and breastfeeding.
For any questions regarding our products, please reach out to our customer service.
All our products have a shelf life of 3 years, starting on the manufacturing date.
Our batch numbers, on the bottom of the packaging or product, are made of 1 letter and 5 figures: the last 2 figures represent the manufacturing year, and the last 3 figures the number of the day.
Once open, you have a year to use our products. Only Huile Absolue and Night Repair Serum must be used within 6 months.
Patyka ships worldwide except for these countries: Bonaire, Sint Eustatius and Saba, Bouvet Island, China, Denmark, Finland, Indonesia, Netherlands, Norway, Russia, Svalbard And Jan Mayen, Sweden, Ukraine, United States, Minor Outlying Islands.
Metropolitan France, free shipping for any purchase – Europe, shipping costs 8€ – United Kingdom, shipping costs 9€ - Overseas, shipping costs 15€ - Rest of the world, shipping costs 18€.
Outside the Schengen Area, you are likely to incur customs fees. Patyka cannot be held responsible for these fees and has no control over their amount.
We ship every parcel within the 2 business days following the order. In Metropolitan France, Colissimo commits to a 48-hour delivery. Outside Schengen, parcels must go through border procedures, which Patyka cannot foresee and may delay the delivery. Outside Europe, shipping requires 3 weeks to a month in average.
Should the parcel be shipped outside France, the tracking will not be updated until the parcel is received by the local carrier. Please check the delivery status regularly, using the tracking number provided after the parcel is shipped, which you may also find in your order history. To access it, you will need an account on patyka.com or eu.patyka.com for international orders.
When you place an order on Patyka.com, we encode your information using Secure Socket Layer (SSL) encryption technology, the most secure online transaction security protocol available. You can therefore order with complete peace of mind and security on this site. Your bank details are encrypted using SSL protocol and are never kept or saved on this site without your consent.
On patyka.com, we accept payment through credit card, debit card and PayPal. Thanks to our partner, Alma, you may also split your payments into 2 or 3, without any further charges.
Our promotional codes are only valid for our customers who created an account on patyka.com or eu.patyka.com. Besides, we kindly remind you that only one promotional code can be used per order. Sometimes, an error message reads that the code you are using is not valid for your basket. Usually, going back to the welcome page, by clicking on PATYKA, then back to your basket, will solve the issue. If your promotional still does not work, please reach out to our customer service, detailing the encountered issue.
We invite you to join us on social networks and subscribe to our newsletter to follow Patyka news and any promotional offers available.
If, for any reason, you cannot place your order on our website, please reach out to our customer service. You will be able to place your order on the phone. Should you not wish to provide us with your card details, we will send you a payment link, which will allow you to confirm your order yourself.
Should you want to add a product to your order, please reach out to our customer service as soon as possible. We have a very limited amount of time to update an order. If it has not been submitted yet, you will be able to place another order and we will make sure all your products are shipped in the same parcel. Else, you will receive two parcels. Should you want to withdraw a product from your order, please reach out to our customer service as soon as possible. If your order has already been transmitted, you will be able to ship the product back when you receive it. The shipping fees will be your responsibility.
Should you want to return one or several products, you have 7 business days, from the delivery date, to inform us. The product(s) must be brand new and the delivery slip must be placed in the parcel. Please reach out to our customer service before shipping the product(s). Unless specified otherwise, the shipping fees will be your responsibility.
If one of your products broke or leaked during transportaion, please reach out to our customer service, joining a picture of the product and batch number. The latter can be found underneath the packaging or product.
If you are missing a product, or received different products from the ones you ordered, please reach out to our customer service.
Our authorised retail partners are unable to process refunds or returns for us, as we cannot process refunds or returns for our authorised retail partners.
Sometimes, Colissimo updates the parcel’s tracking before it is actually delivered. We encourage you to wait for 48 hours before filing a complaint to them, then reaching out to our customer service. We will file a complaint as well and will keep you updated as soon as we receive an answer from the carrier.
Placing an order on our website does not mean you have created an account. If your email address is unknown, although you have entered it correctly, we recommend you create an account on https://eu.patyka.com/account/login.
Despite all the precautions we take when formulating our products, allergic reactions may occur. Should this happen to you, please reach out to our customer service, providing the name of the product and the batch number, which can be found underneath the packaging or the product. We will send you a cosmetovigilance form, in order to forward the case to our lab.
If you purchased the product at an authorised retail partner, he will be only one able to process an exchange or a refund.
If you purchased the product on our website, we will be able to process an exchange or a refund.
You can request samples from our physical authorised retail partners, where you will receive expert advice from professionals. You can locate the closest store on the page "Find us": https://eu.patyka.com/apps/store-locator. If no stores are located near you, we invite you to discover the PATYKA sample collection. You can select up to 5 trial doses of the treatments you want to test and add them to the basket. You will only be asked to contribute to the shipping costs up to 3 €. You will find this page by visiting the page "Samples" at the bottom of the “Face” menu. We also remind you that 5 samples are gifted for any purchase on patyka.com website.
Should you want your personal date deleted from our database, as per law, please reach out to our customer service. Please refer to https://eu.patyka.com/pages/terms-of-use for any other information. Besides, in all our newsletters, you will find an unsubscription link at the bottom of the page, on which you may click to unsubscribe.
You may send your application to the following address: firstname.lastname@example.org. We will review it carefully and reach out to you as soon as possible.
Without an answer within 3 weeks, please consider your application was disregarded.