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If you do not find an answer to your question, you can contact us directly via this form : contact.

Are PATYKA products certified organic?

PATYKA is one of the first organic ECOCERT-certified brands. ECOCERT is an independent certification and control body, approved by the Ministry of Industry and recognized throughout the world. All the brand's products are certified organic. For more information, please refer to

Are PATYKA products vegan and cruelty free? Why is the Leaping Bunny logo no longer on the packaging?

All our products are 100% vegan with the exception of Hydra-Soothing Milky Cream, Hydra-Soothing Rich Cream, Universal Texture Smoothing Antioxidant Cream and Instant Wrinkle Filler, which contain beeswax harvested without cruelty.

All PATYKA products are cruelty free. None of them, or any of their ingredients, have been tested on animals. This commitment matters deeply to us and always has, since the launch of the brand.

The DGCCRF (General Directorate for Competition Policy, Consumer Affairs and Fraud Control) has declared the « non animal tested » claim abusive, as animal testing is forbidden by European legislation. As such, it should not appear on the packaging.

In order to comply to this rule, the Leaping Bunny logo is being removed from our packaging and products.

Where are Patyka products made?

All Patyka products are made in France.

Is the packaging recyclable?

All Patyka products are recyclable: - For cardboard packaging: you can sort them with cardboard and plastic. The packaging comes from eco-managed forests and the inks are vegetable. - For glass bottles: you can unscrew the product pump and recycle the glass. - For plastic packaging: we favor recyclable PET plastic, authorized by the Ecocert organic label, which you can recycle with cardboard and plastic.

Where to buy PATYKA products?

All PATYKA products can be found on this website, as well as in many physical stores. Find the closest store on the page

Can Patyka products be used during pregnancy and breastfeeding?

Pregnant and breastfeeding women can use all our products, except for Huile Absolue, Regenerating Night Serum, Anti-Blemish Serum, Anti-Blemish Toner and Brightening Renewal Night Peel. We also have developed Anti-Stretch Mark Body Oil, compatible with both pregnancy, from the first month, and breastfeeding.

How can I know which Patyka products are suitable for my skin?

For any questions regarding our products, please reach out to our customer service.

When do Patyka products expire?

All our products have a shelf life of 3 years, starting on the manufacturing date. Our batch numbers, on the bottom of the packaging or product, are made of 1 letter and 5 figures: the last 2 figures represent the manufacturing year, and the last 3 figures the number of the day. Once open, you have a year to use most of our products. Huile Absolue and Night Repair Serum must be used within 6 months and our suncare products (Face Sunscreen and Body Sunscreen Spray) within 9 months.

Which countries do you ship to, what are the shipping costs and the delivery times?

Patyka ships worldwide except for these countries: Bonaire, Sint Eustatius and Saba, Bouvet Island, China, Denmark, Finland, Indonesia, Netherlands, Norway, Russia, Svalbard And Jan Mayen, Sweden, Ukraine, United States, Minor Outlying Islands.

Shipping costs:
– Metropolitan France: 4,95€ (free shipping on orders over 40€) - 3,95€ for pickup point delivery (free shipping on orders over 40€) - 7,95€ for signed delivery
– Europe: 8€ (free shipping on orders over 100€)
– United Kingdom: 9€ (free shipping on orders over 150€)
– Overseas: 15€ (free shipping on orders over 150€)
– Rest of the world: 18€ (free shipping on orders over 150€).

Outside the Schengen Area, you are likely to incur customs fees. Patyka cannot be held responsible for these fees and has no control over their amount.

We ship every parcel within the 2 business days following the order. In Metropolitan France, Colissimo commits to a 48-hour delivery. Outside Schengen, parcels must go through border procedures, which Patyka cannot foresee and may delay the delivery. Outside Europe, shipping requires 3 weeks to a month in average.

Should the parcel be shipped outside France, the tracking will not be updated until the parcel is received by the local carrier. Please check the delivery status regularly, using the tracking number provided after the parcel is shipped, which you may also find in your order history. To access it, you will need an account on or for international orders.

Is my online payment secure and what forms of payment do you accept?

When you place an order on, we encode your information using Secure Socket Layer (SSL) encryption technology, the most secure online transaction security protocol available. You can therefore order with complete peace of mind and security on this site. Your bank details are encrypted using SSL protocol and are never kept or saved on this site without your consent.

On, we accept payment through credit card, debit card and PayPal. Thanks to our partner, Alma, you may also split your payments into 2 or 3, without any further charges.

How do your promotional codes work?

We kindly remind you that only one promotional code can be used per order. If your promotional does not work, please do not place your order and reach out to our customer service, detailing the encountered issue.

We invite you to join us on social networks and subscribe to our newsletter to follow Patyka news and any promotional offers available.

I cannot go through with my order

If, for any reason, you cannot place your order on our website, please reach out to our customer service. You will be able to place your order on the phone. Should you not wish to provide us with your card details, we will send you a payment link, which will allow you to confirm your order yourself.

I want to alter my order

Should you want to add a product to your order, please reach out to our customer service as soon as possible. We have a very limited amount of time to update an order. If it has not been submitted yet, you will be able to place another order and we will make sure all your products are shipped in the same parcel. Else, you will receive two parcels. Should you want to withdraw a product from your order, please reach out to our customer service as soon as possible. If your order has already been transmitted, you will be able to ship the product back when you receive it. The shipping fees will be your responsibility.

May I return a Patyka product?

Should you want to return one or several products, you have 14 business days, from the delivery date, to inform us. The product(s) must be brand new and the delivery slip must be placed in the parcel. Please reach out to our customer service before shipping the product(s). Unless specified otherwise, the shipping fees will be your responsibility.

If one of your products broke or leaked during transportaion, please reach out to our customer service, joining a picture of the product and batch number. The latter can be found underneath the packaging or product.

If you are missing a product, or received different products from the ones you ordered, please reach out to our customer service.

Our authorised retail partners are unable to process refunds or returns for us, as we cannot process refunds or returns for our authorised retail partners.

I have not received my parcel, although the status reads it was delivered

Sometimes, Colissimo updates the parcel’s tracking before it is actually delivered. We encourage you to wait for 48 hours before filing a complaint to them, then reaching out to our customer service. We will file a complaint as well and will keep you updated as soon as we receive an answer from the carrier.

I cannot log into my Patyka account

Placing an order on our website does not mean you have created an account. If your email address is unknown, although you have entered it correctly, we recommend you create an account on

I had an allergic reaction to a Patyka product

Despite all the precautions we take when formulating our products, allergic reactions may occur. Should this happen to you, please reach out to our customer service, providing the name of the product and the batch number, which can be found underneath the packaging or the product. We will send you a cosmetovigilance form, in order to forward the case to our lab. If you purchased the product at an authorised retail partner, he will be only one able to process an exchange or a refund. If you purchased the product on our website, we will be able to process an exchange or a refund.

Can I receive samples?

You can request samples from our physical authorised retail partners, where you will receive expert advice from professionals. You can locate the closest store on the page "Find us": We also remind you that 2 samples are gifted for any purchase on

I want my personal data to be deleted from your database

Should you want your personal date deleted from our database, as per law, please reach out to our customer service. Please refer to for any other information. Besides, in all our newsletters, you will find an unsubscription link at the bottom of the page, on which you may click to unsubscribe.

I want to join Patyka

You may apply on We will review it carefully and reach out to you as soon as possible. Without an answer within 3 weeks, please consider your application was disregarded.
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